Hospitality sector Archives

Personalisation and the Rise of Insight-led Decision-making

22/09/2021

As 2021 continues with high levels of disruption that shows no signs of abating, customer...

01/09/2021

September marks the month of new beginnings and the restart of routines. We see the...

28/07/2021

August, the final month of the summer holidays before the school year restarts. August is...

30/06/2021

Get to know your customer day occurs four times per year on the third Thursday...

23/06/2021

Schools out for Summer! July, the month of fun, filled with long, dry sunny days, plenty...

16/06/2021

Plan, Perform, Review, Repeat. Similar to any sales or marketing strategy your loyalty programme strategy should...

02/06/2021

Big tech has ruled the roost over several years, controlling up to 80% of web...

05/05/2021

Personalisation and customer-centricity are phrases regularly bandied around when discussing customer loyalty but what do...

21/04/2021

May is often the start of warmer weather and a glimpse of what is ahead,...

13/04/2021

The Loyalty Hub - An Introduction. Last November, we launched our Loyalty Academy. This was created...